1) Knowledge on quality concepts like PDCA (Deming’s cycle), TQM from renowned Quality gurus like Crosby, Deming, Juran etc2) clear articulation / understanding of their current organization’s quality vision / policy3) Should have sound knowledge on CMMi v1.2 – Maturity level 3, mandatory (level 5, would be great)4) ISO 9001:20085) Must have facilitated SOFTWARE projects min of 4-5, at any given time, to implement Quality processes which are mapped to the above model/standards6) Must have facilitated development/maintenance/enhancement/testing projects following life cycle methodologies like Waterfall, Rapid app development (RAD) etc 7) Must have done Customization (Tailoring) of quality process to suit projects’ specific needs8) Must have identified/implemented Process improvements in the projects based on various inputs / triggers like customer requirements, CSAT scores, project issues, audit NCs, organizational goals9) Must have done quality audits extensively (monthly at least 2-3 audits in the current job)10) In the recent past, Must have participated / co-ordinate at least 1-2 external audits OR assessments – either as an auditor (or) ATM- Assessment team member (or) FAR group member11) Should have good exposure in the following areasAREA: Metrics analysis & reporting – on metrics like Schedule variance, effort variance, defect density, defect leakage, Cost of quality etcTools/ Techniques used : Bar/Pie charts, Trend charts, Pareto diagrams etcAREA: Basic statisticsTools/ Techniques used : Usage of Control chartsAREA: EstimationTechniques : Function point/complexity points/COSMIC/COCOMO techniques of estimationAREA: CAR (Causal analysis and resolution)Tools/ Techniques used : Root cause analysis using Fishbone, 5-WHY diagrams, Pareto chartsAREA: DAR (Decision analysis and Resolution)Tools/ Techniques used : Weighted average, Decision trees etcAREA: Risk ManagementLook for : Knowledge on risk Impact, probability, risk index, Usage of Cost benefit analysis in mitigating risks etcAREA: Configuration managementLook for: CM Principles, configuration audits12) Must have exposure to at least 1 sig sigma project / awareness on DMAIC methodology13) Look for involvement in groups like SEPG, Metrics council, interaction with senior management etc Should have taken process trainings on the areas mentioned above in point # 10Interview Date : Pls. contact Ganesh @ 09789018585 for Interview schedule.Note:- If the requirement matches your profile pls. share your resume to ganeshkumarand@hcl.com
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